Greetings,

We wish to thank you for the special service that we received during our trip to China.

During our trip, in a group framework, Meir L. felt ill.

We immediately phoned you, explained the medical situation and you assigned Mrs. Einat Cohen
from your office to deal with the matter.

During these two days, we closely felt the professionalism and the sensitivity of Einat in her
immediate handling of the situation as we entered the hospital for the purpose of medical
examinations.

Indeed, there was an infection of the pancreas.

In the wake of the examinations, Einat arranged for Meir's transfer by airplane for continuing care
to the capital city of Beijing, to a modern hospital.

From the start of the medical treatment, Meir's condition improved tremendously, and we even
rejoined our tour and returned safely to Israel.

The immediate contact with you, Amos, and the continuous care given by Einat, brought us to
understand the full meaning of your slogan: "Travel abroad—personal service".

We felt it necessary to write this letter as a mark of recognition for your efforts in the framework of
Yedidim—Insurance Company.

                                                                                                                                            With our blessings,

                                                                                                                               Raya L.                 
  
                                                                                                                               Dr. Meir L.